Lang & Schwander operates at the helm of hospitality veterans Marcus Schwander and Sebastian Lang. They have designed and custom-outfitted interiors for hotels in Miami, Switzerland, Tripoli, Bolivia, Colombia, Ecuador and the Dominican Republic. With so much rich experience and vast knowledge on the hotel industry around the world, we thought to share some of their must-have’s in operating a hotel fit for success.

Q: In your opinion, what are the 3 fundamentals in running and operating a successful hotel:

Sebastian Lang:

  1. Exceeding your customers expectations concerning service and friendliness
  2. Consistency in quality and standards
  3. Cost control

Marcus Schwander:

  1. Unique product
  2. Personalized service
  3. Great design